hb baji Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the hb baji platform's services. From the moment you register on our website, log in, or use any of our services, the terms of this policy become effective between you and us.

hb baji is an online entertainment and betting platform operated for users in Bangladesh. By using our services, you are considered to have agreed to the data processing practices described in this privacy policy.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a clear understanding of the full legal framework governing your use of our platform.

2 Types of Information Collected

hb baji may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (when verification is required)
• Email address and mobile number
• Permanent address

2.2 Account Information

• Username and password (stored in encrypted form)
• Account balance and transaction history
• Betting history and gaming activity
• Bonus claim records

2.3 Financial Information

• Mobile banking numbers used for deposits and withdrawals (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Transaction amounts and dates

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Session duration and page visit information on the website
• Cookies and similar tracking data

3 How Information Is Collected

hb baji collects information in the following ways:

3.1 Information Provided Directly

This includes information you fill in during the registration process, documents submitted for identity verification, information provided when contacting our customer support team, and responses given in surveys or feedback forms.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies, log files, and web beacon technologies. This includes your IP address, login time, and browsing activity.

3.3 Information Received from Third Parties

Limited information may be received from identity verification service providers or payment processors where necessary. Such information is always received under relevant confidentiality agreements.

4 Purpose of Using Information

hb baji uses collected information for the following purposes:

4.1 Account Management and Identity Verification

Information is used for identity verification when opening a new account and when suspicious activity is detected. This is an essential part of ensuring account security.

4.2 Processing Financial Transactions

Financial information is essential for completing deposits and withdrawals and for complying with Anti-Money Laundering (AML) regulations. We exercise the utmost care in this regard.

4.3 Service Improvement and Personalisation

By analysing your preferences and usage patterns, we can present you with more suitable game recommendations and promotional offers. However, this analysis is always conducted without revealing your identity.

4.4 Providing Customer Support

Our support team may access your account-related information in order to resolve your complaints, questions, or requests quickly and effectively.

4.5 Security and Fraud Prevention

We regularly conduct security analysis to prevent unauthorised access, fraudulent activity, and account hacking. Login information and device data play an important role in this process.

4.6 Compliance with Legal Obligations

We may be required to retain or disclose certain information in order to comply with applicable laws in Bangladesh or lawful orders from authorities.

5 Data Storage and Security

hb baji adopts industry-standard technical and organisational measures to protect your information. The key elements of our security framework are described below:

5.1 Encryption

All data transferred between your browser and our servers is protected using SSL (Secure Sockets Layer) technology. Strong hashing algorithms are used to store sensitive information, including passwords.

5.2 Access Control

Only those among our staff whose work requires it are granted access to your personal information. Every access is logged and regularly audited.

5.3 Data Retention Period

Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations or the need to resolve disputes.

6 Sharing Information with Third Parties

hb baji does not sell your personal information or share it with third parties for commercial purposes. Information may be disclosed only in the limited circumstances described below:

6.1 Service Providers

Partner organisations that assist with payment processing, identity verification, and technical infrastructure management receive only the information necessary for their specific tasks. Strict confidentiality agreements are in place with these partners.

6.2 Legal Requirements

We are obliged to disclose information when required by a court order, government investigation, or any other lawful legal process. In such cases, we make every effort to notify you in advance where possible.

6.3 Business Transfers

Information may be transferred in circumstances such as a business merger or acquisition. In such cases, the new controller will be bound to comply with this privacy policy.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the hb baji website. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the core functionality of the website. Disabling them will prevent the site from working properly.

7.2 Functionality Cookies

These cookies are used to remember language preferences, display settings, and other personalised settings.

7.3 Analytics Cookies

Anonymous analytics data is collected to understand which pages are used most, average session duration, and navigation patterns. It is not possible to identify you individually from this data.

You can reject cookies by changing your browser settings, though this may limit some services.

8 Member Rights

All members of hb baji enjoy the following rights regarding their personal information:

8.1 Right to Access Information

You can request at any time to find out what information we hold about you. We will fulfil this request within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as soon as possible.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we may be obliged to retain certain information due to legal requirements or legitimate business needs.

8.4 Right to Object to Processing

You may object at any time to marketing communications. After that, we will no longer use your information for that purpose.

9 Protection of Minors

hb baji strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect or store any information from minors.

The age provided at registration is verified. If we become aware that an account is being operated by someone under the age of 21, the account will be suspended immediately and the associated information will be deleted.

As part of our commitment to responsible gaming, we follow guidelines relating to the protection of minors. For more details, you can read our Responsible Gaming Guidelines.

10 Policy Changes

hb baji reserves the right to update this privacy policy from time to time. After each change, the date of the update will be noted at the top of this page.

For significant changes, we will attempt to notify members by email or via in-platform notifications. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.

If you have any comments or suggestions about this policy, please contact us. We take our members' feedback seriously and use it to further improve our policies. To learn more about us, visit our About Us page.